Information We Collect

We may collect the following categories of personal information within the past 12 months:

• Identifiers – Name, phone number, email address, home address, IP address.
• Commercial Information – Records of services requested, transactions, or interactions with us.
• Internet or Network Activity – Information on your browsing behavior on our website (pages visited, device/browser type, etc.).
• Geolocation Data – General location information (e.g., city, region) based on IP address.
• Professional or Employment Information – Only if needed for certain service or insurance interactions.
• Inferences – Information we may generate to better provide services (e.g., notes about service preferences).
  

We do not collect sensitive personal information such as Social Security numbers, financial account data, or medical records.

How We Use Information

We use your information to:

• Provide and manage restoration services.
• Respond to inquiries and schedule appointments.
• Process insurance claims and communicate with adjusters.
• Improve website functionality and customer experience.
• Comply with legal obligations.

We do not sell your personal information.

Sharing Information

If you are a California resident, you have the following rights:

• Right to Know – Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete – Request deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, complying with law).
• Right to Correct – Request corrections to inaccurate personal information.
• Right to Opt-Out of Sale/Sharing – We do not sell personal information. If that changes, we will provide a clear opt-out link.
• Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

Exercising Your Rights

You may submit requests by:

• Phone: 310-425-3775
• Mail: 1220 Maple Ave, Suite 1008, Los Angeles, CA 90015

We may need to verify your identity before processing requests. You may also designate an authorized agent to submit a request on your behalf.

Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.

Cookies & Tracking

Our website may use cookies or similar technologies to analyze traffic and improve user experience. You can disable cookies in your browser, but some features may not work correctly.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new “Effective Date.”